ABC Gift Boutique
Frequently Asked Questions
Our Products
Custom-made Diaper Cakes & Unique Gifts for Every
Occasion
What is a diaper cake? Click here for more information
about our cakes.
Our diaper cakes are a unique and practical gift made of
high-quality, brand name disposable diapers in the shape of a layer cake. It is
sure to impress anyone who sees it! The cake is covered and filled with many
different surprises for babies, such as receiving blankets, hooded towels, bibs,
booties, hats, and many other baby items. A diaper cake is
made of many of the things a new parent needs when getting started. Diaper
cakes are perfect for a first-time mom, but also great for second and
third time parents, too! What could be more practical for a new baby than
diapers?
A diaper cake makes a beautiful centrepiece if you are hosting a
shower for a special mom-to-be. It can even double as the centrepiece
and the gift! A diaper cake is a very practical gift to
bring to the hospital; surely much more appreciated and useful than the usual
flowers or balloons!
Will my cake look exactly like the one in the
picture on your website?
Each and every cake created by ABC Gift Boutique
is individual and unique. We cannot duplicate the photo identically every
time, but your cake will be as close as possible to the photo (if you
choose). However, we are also able to create one-of-a-kind cakes, if this
is your preference. Because your cake is not put together until you order it,
certain items may not be available. Any replacements will be items of
equal or greater value, and we will always stay within the overall theme of the
cake you chose. Most people appreciate this aspect of the cakes because it lets
you know that these cakes are not mass produced and each one is a unique piece
of art.
I don’t see the theme I want on your website. Can I order a
custom design?
Absolutely! Just call or e-mail us and we will work with
you to design the cake you envision. We are able to customize according to size,
price, color, theme, character, animal, and more. Please keep in mind that
custom cakes may cost more if we do not have items for a particular theme in
stock. Also not all themes are available at all times, and if this is the case
it may take a little longer to complete your order. If cost is the
consideration, just let us know how much you want to spend, whether it is for a
boy or a girl or unisex, and we can create a cake just for you.
What
size and type of diapers do you use?
We use Pampers disposable diapers,
size 1-3 (depending on the product and availability), which fits 7-18 pounds. If
a larger or smaller diaper size is needed, please let us know when ordering.
Additional charges may apply.
What methods of payment do you
accept?
We accept PayPal using a secure server. You do not need to be a
member of PayPal to pay by credit card and signing up is not required! We will
also accept Money Orders & Cashier's Checks, but this will also cause a
longer processing time, as we will ship your purchase only after the payment has
cleared.
Do I have to pay sales tax?
Ontario
residents must pay 8% P.S.T.
How and when will my order be shipped?
Click here for more shipping details.
All items will be shipped through
Canada Post Parcel service. Free delivery may be available for local
customers (Woodstock, Ontario or Brantford, Ontario and surrounding
areas). If you live locally, you may be eligible for 5% off on pick-up
orders. Shortly after your order and payment have been received, you will
be sent an email to confirm your order and a Paypal invoice for shipping costs,
as well as any upgrade or alteration charges (if applicable). Once your
order has been confirmed, please allow 3-5 days for your order to be made (some
products may take longer, this will be stated on product information page).
Shipping time will depend on your location and the method of shipping you
choose, but your order will usually arrive within 3-5 business days of shipment
in Canada and up to 14 business days in the U.S. You will receive an email
to confirm shipment. There will be an extra fee for any express shipping order;
these costs will be included in your shipping invoice. Combined shipping
may be possible for some products.
Will you ship directly to the gift
recipient?
Yes (provided it is within North America [Alaska and Hawaii
excluded]). All you have to do is supply us with the name and address, and the
date the item is needed by, and we will do the rest. Unfortunately, we cannot
ship to a P.O. Box and will not ship directly to hospitals due to the short
length of stay.
Will you ship internationally?
Unfortunately,
we cannot ship to Hawaii, Alaska, or outside of North America at this time. It
is just too expensive, and we cannot guarantee the item will arrive in good
condition. Sorry!
What is your return policy?
Our products are
handmade from scratch for each customer. Returns or exchanges are only offered
for orders that are defective. Defective is defined as an order that fell apart
during shipping. In order to return or exchange a defective order, you must
notify us within 48 hours of receipt that your order arrived damaged and you
wish to return or exchange it. A defective product must be returned to us
within 5 business days of receipt, and must be in original condition. ABSOLUTELY
NO REFUNDS OR EXCHANGES WILL BE GRANTED FOR PRODUCTS THAT HAVE BEEN UNWRAPPED,
OPENED, RE-WRAPPED, OR OTHERWISE TAMPERED WITH. We reserve the right to deny
refund or exchange on any product. All shipping charges are the responsibility
of the customer and will not be refunded.
Can I cancel an order after
it has been submitted?
You cannot cancel your submitted order through our
website. Please send an email to abcgiftboutique@hotmail.com or call us @
(519)539-6067. Be sure to include your name and customer order number in the
email or call. We will only be able to cancel it for you if it has not yet been
“baked” or shipped.
What if my question isn’t listed
here?
Send us an email with your questions at abcgiftboutique@hotmail.com
